Professional Documents
Culture Documents
Fifth Edition
Copyright 2001 Houghton Mifflin Company. All rights reserved.
matching structure for the organization. Creation of control systems to monitor and evaluate strategic performance of the organization.
Fostering innovation
Insuring responsiveness to customers
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FIGURE 12.1
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FIGURE 12.2
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FIGURE 12.3
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Output Controls
Divisional goals Functional goals Individual goals
Behavior Controls
Budgets Standardization Rules and procedures
Organizational Culture
Values Norms Socialization
ROI
TABLE 12.1
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Behavior Controls
Operating Budgets
A blueprint for the use of organizational resources.
Standardization
Standardization of inputs
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groups in an organization. Shared values and a common culture increase integration and improve coordination.
Values
Beliefs and ideas about common goals and proper behaviors.
Norms
Act as guidelines or expectations that prescribe acceptable
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Organizational Culture
Ways of transmitting organizational culture:
FIGURE 12.4
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Organizational structure
Structure follows strategy.
Strategic leadership affects the cultural norms and values that develop in the organization.
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Inert cultures
Are cautious and conservative;
do not value and may discourage by initiative by middle and lower-level managers.
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The End
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