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Store Credit
Store credit is a type of tender that is valid only for the retailer who issued it. When a customer return or exchange results in a negative balance due, you can issue a store credit, which can be redeemed toward the purchase of other merchandise .
Tender process using a store credit steps
Enter the transaction amount Enter the customers first name, last name, and ID type Enter the store credit number
Store credit amount > Transaction amount Change due options prompt to select a change option Store credit amount < transaction amount Remaining amount is paid by other modes of tender
Parameters
Parameter Name Pre-Printed Store Credit Description Determines if a store credit is Printed on a receipt (store credit number generated by the system), or is Slip printed on a pre-printed form that is supplied by the retailer. Enables/Disables the Store Credit tender button(s) for all currency types available. Valid Values No the customer copy of the Store Credit is printed on a register receipt. Yes - Store Credit is slip printed on a pre-printed form. None U.S. Dollars Canadian Pesos Euro JPY GBP Yes No 1-365
Minimum Store Credit Issuance Amount Store Credit Refund Only Validate Store Credit
Determines whether or not an expiration date applies to issued store credits. If the Compute Store Credit Expiration Date parameter is set to Yes, this parameter sets the number of days, from issuance, for the store credit to expire. Prevents the issuing of Store Credit for amounts that are too small. Determines whether or not Store Credit is the only refund tender option available. If set to Yes, the system validates if the credit has been issued, redeemed or tendered. If set to No, the system accepts all store credit tenders without validating.
None Check Travelers Check Mall Certificate Gift Certificate Store Credit Store Coupon Cash Credit Check Debit Gift Card Gift Certificate Mall Certificate Tender Travel Check Coupon Store Coupon Store Credit Alternate Cash Alternate Check Alternate Travel Check
Enables/Disables the Tender button(s) for all tender types to be counted during till reconcile
None Check Credit Debit Gift Card Gift Cert. Travel Check
Mall certificate amount > Transaction amount Issue change in cash Mall certificate amount < Transaction amount Remaining amount is paid by other modes of tender.
Parameters
Parameter Name Maximum Mall Certificate Tender Amount Description Limits the amount that can be accepted as tender using multiple Mall Gift Certificates (the sum of the Mall Gift Certificate tender amounts) Opens register drawer so operator can place MGC inside. Determines whether Mall Gift Certificates are accepted. Enables/Disables the Mall Gift Certificate Tender button. Determines if sub-tender selection is required, shows the sub-tender screens. Will skip the Cert. Entry screen where the MGC number is entered. Valid Values 0.00 to 9,999.99
Y/N
Mall Certificate Subtender Accepted Franking Tender List Tenders To Count At Till Reconcile
If Mall Certificate Subtender Required parameter Check, P.O. is set to yes, this parameter defines what subtender options to display. Enables/Disables franking for non-cash tenders. Enables/Disables the Tender button(s) for all tender types to be counted during till reconcile. List of list values include Mall Certificate List of list values include Mall Certificate
Purchase order amount > or = Transaction amount Tender successfully Purchase order amount < Transaction amount Remaining amount is paid by other modes of tender.
Parameters
Description Enables/Disables the PO Tender function key. Determines if the system uses Oracle Customer functionality to link a transaction to a customer.
Oracle Customer
Parameters
Parameter Name Maximum Money Order Amount Description Limits the sale amount that can be tendered using Money Order. Valid Values/ Notes 0.00 to 99,999.99
Prevents use of Money 0.00 to 99,999.99 Orders for sale amounts that are too small.
Description Enables/Disables the Cash tender button for all currency types
Checks Accepted
Enables/Disables the Check tender button for all currency types. Enables/Disables the Gift Certificates tender button for all currency types. Enables/Disables the Store Credit tender button for all currency types. Enables/Disables the Travelers Check tender button for all currency types
Valid Values None US Dollars Canadian Dollars Pound Euro None US Dollars Canadian Dollars Pound Euro None US Dollars Canadian Dollars Mexican Pesos Japanese Yen Pounds Euro None US Dollars Canadian Dollars Mexican Pesos Japanese Yen Pounds Euro None US Dollars Canadian Dollars Pound Euro
Pricing Options
Price Override
The Price Override Functionality is used to manually override the price of an item.
Steps for applying a price override
Select Price Override from Pricing options Enter Amount and Reason Code Price Changed Reasons : Defective, Signage Error, Competition Price, Ad Price, Managers Special.
Parameters
When a price override is applied to an item, any previously applied discounts or markdowns are removed from the item.
Parameter Mnemonic Description Valid Values Yes No Capture Reason Code For A list of Reason codes for the Price Price Override Override function can be displayed. If set to No, the response region is active and the input field and reason code field are not displayed.
Markdown
This functionality is used to reduce the price of an item by some percentage or price.
Steps for applying a price override
Select Markdown from Pricing options Select either Percentage or Amount Enter a Reason code Flow moves back to sell Item Screen after applying a markdown on it. Reasons : Saturday Morning Special, Senior Citizen, Competition Special, Store Coupon.
Parameters
Parameter Mnemonic Description Valid Values
Sets the maximum amount/percent allowed for an item markdown. A whole number greater than or equal to 0 and less than or equal to 100% of the selling price of the item.
0 to 100
Discount
Discount can be given in four ways
% Trans: Percentage discount on transaction
Select % Trans from Discount options Enter Discount % and Reason Code Price Changed
Select AMT Trans from Discount options Enter Discount Amount and Reason Code Price Changed
Select % Item from Discount options Enter Discount % and Reason Code Price Changed
Select AMT Trans from Discount options Enter Discount Amount and Reason Code Price Changed
Employee Discount
Steps for applying Employee Discount
Select Employee Discount from Discount options Enter Employee ID Select Discount options Normal Discount Flow is executed.
Damage Discount
Steps for applying Damage Discount
Select Damage Discount from Discount options Select Discount options ( Amount or Percentage ) It can be applied on Items only
Description Sets the maximum percent allowed for an item discount. Always compares the value of the parameter as a percentage of the selected item(s).
Valid Values A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
Sets the maximum percent allowed for a transaction discount. Always compares the value of the parameter as a percentage of the selected item(s).
A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
Sets the maximum percent allowed for an employee item discount. Always compares the value of the parameter as a percentage of the selected item(s).
A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
Sets the maximum percent allowed for an employee transaction discount. Always compares the value of the parameter as a percentage of the selected item(s).
A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
Sets the maximum amount/percent allowed for a manual markdown. Always compares the value of the parameter as a percentage of the selected item(s).
A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
A whole number greater than or equal to 0 and less than or equal to 100 of the selling price of the item.
Price Adjustment
The price adjustment feature provides the ability for the system to adjust the price of an item that has been reduced after it was purchased The Price Adjustment Time Limit parameter defines the time frame, in days, in which a transaction is eligible for price adjustment
Description Determines if the functionality is available or not Yes or No determines if the Price Adjustment button is enabled or disabled. Defines the time frame within which a transaction is eligible for price adjustment. A system configuration that determines where transactions for customer history or return with receipt or gift receipt are retrieved. This configuration also determines where the system searches when search criteria are entered to find a transaction for return. This is a hidden configuration.
1 to 365 days after purchase Locally Onlysearch in store database only Centrally first then Locally Search the corporate DB first. If no results are returned, then search locally. Centrally Onlysearch in central database only. Default is Locally Only 1-600 seconds Default is 19 seconds
This system setting determines the number of seconds the POS system waits to receive a response from Central Office.
Thank You
POS Options
To be covered..
Special Order House Account Reprint Receipt Till Functions Manager Gift Card Gift Certificate Redeem
Special Order
A special order is a type of transaction used to sell items that are not currently available in the store because they are out of stock, custom or back ordered Customer is associated with transaction and Deposit is collected. Active till Pickup or Cancel
Application Flow
Creating a New Special Order
Select Special Order > New > Link Customer Add Item(s) to the transaction Minimum deposit amount is collected based on parameter settings. Complete the tender using any of the tender types. Receipt is generated with order number, customer name, Balance Due. When a New Order is created New Status is assigned.
Pick List To Print Special Orders with New Status. Modify > Picklist A list of orders is displayed. Print the desired order.
Fill
Order Number Pending
Fill
Customer
Order List
Edit Location
Date Range
Filled
Pickup
Order Number Pending
Pick Up
Customer
Order List
Pick Up
Date Range
Cancel
Refund Amount
Description Determines the percentage of the transaction balance due, including taxes, which must be paid as a deposit when a special order is created. The maximum number of matches to display. Can the customer pickup partial orders? Determines the number of receipts to print for Special Order Cancel transactions. Applies to Store and Customer copies. If multiple copies already print for this transaction type (ex. 1 Store Copy, 1Customer Copy and 1 Merchandise copy) then multiply that number (3) by the value of this parameter. So if 3 copies currently print and this parameter is set to 2: 6 receipts will print. 2 Store, 2 Customer and 2 Merchandise copies.
Order Maximum Matches Number Order Partial Pickup Special Order Cancel Receipt Print Control
Determines the number of receipts to print for Special Order Complete transactions. Applies to Store and Customer copies. If multiple copies already print for this transaction type (ex. 1 Store Copy, 1Customer Copy and 1 Merchandise copy) then multiply that number (3) by the value of this parameter. So if 3 copies currently print and this parameter is set to 2: 6 receipts will print. 2 Store, 2 Customer and 2 Merchandise copies. Determines the number of receipts to print for Special Order transactions. Applies to Store and Customer copies. If multiple copies already print for this transaction type (ex. 1 Store Copy, 1Customer Copy and 1 Merchandise copy) then multiply that number (3) by the value of this parameter.
0-5
0-5
So if 3 copies currently print and this parameter is set to 2: 6 receipts will print. 2 Store, 2 Customer and 2 Merchandise copies. Manager Override for Security Allows flexibility to not have to do manager Access overrides on some functions that are common occurrences or situations where it is never allowed, regardless of manager override.
Cancel Order Parameter Group Order Report: Order Status Report: Order Summary
Reprint Receipt
Last Transaction Search Using transaction Number Ability to Print both Original and Gift Receipt
Print Receipts
Yes No
If the parameter is set to Yes, then a User is only allowed to reprint a receipt at the register upon which the transaction is completed. If set to no, the transaction can be printed on any register within the store.
Yes No