AGMA Improvement & Efficiency Programme

GMCA / AGMA Scrutiny Pool ICT Platform & Infrastructure Strategy & Governance Presentation
9th December 2011

Introductions
Cllr David Brown Job Title: Councillor Cheshire East (Congleton Town East). Performance and Capacity Portfolio Holder at Cheshire East Council and Mayor of Congleton. Capacity: Improvement and Efficiency Commission - ICT Lead David Hunter Job Title: Assistant Director Corporate ICT - Salford Capacity: IT Platform and Infrastructure - Service Area Champion and Chair of the Greater Manchester IT Managers Group

ICT Platform & Infrastructure - Strategy

This AGMA ICT Strategy aims to support existing core public sector goals, set in local community strategies, The Greater Manchester Strategy, Digital Britain, the Operational Efficiency programme, the Government ICT Strategy and more recently the Public Services Reform strategy by: Improving public sector transformation and service delivery Improving access to public services, and Increasing the efficiency of public service delivery. Each AGMA public sector organisation has its own business strategy to deliver specific services and commitments. The AGMA ICT Strategy will provide a standardised, flexible and efficient ICT infrastructure to enable delivery of these individual business objectives. It will provide public servants with the confidence that they can deliver their objectives effectively and securely in a sustainable manner. Above all, it will reduce inefficiency, replication of systems and duplication of effort across the region. The strategy addresses these through focusing on: A common technology infrastructure Common standards, and Common capabilities.

Scope
For the ICT Platform and Infrastructure work stream collaboration to be a prominent enabler for Business Function service improvement, collaboration, process standardisation and the integration of cross-authority data and transactions, resulting in significant business function efficiency savings for all front line or back office departments and functions. To identify good practice in all areas of ICT operational delivery and technology transformation across all business areas and across all the AGMA organisations, and evaluate opportunities for developing new joint/shared/clustered ICT service delivery models.

Approach
Rationalising ICT teams in specialist areas, especially around software development, Infrastructure management, Information security management, Service Desk and strategy. Aligning contracts and conducting joint procurements to reduce line of business applications from multiple separate instances to single solutions. Using shared network infrastructures across the wider geography as well as across communications channels (voice, video and data). Exploiting existing assets and building upon current work to migrate towards a AGMA cloud-based single operating model for some services. Rationalising data centres down to 3 or 4 across the region. Removing duplicate data and information storage capacity, and standardising on a single virtualised common infrastructure.

Savings
It is envisaged that a collaborative approach could deliver savings illustrated right, a target of between 5 and 10% (depending on the delivery options chosen) which would equate to 3.435 6.87m within 2012/13. The wider and more strategic business function change (including the partner members of GMITM) would take longer to implement and this would result in delivery of savings being weighted more towards 20% to 30% and delivered between years two and five. Percentage Saving 5% 10% 15% 20% 30% Value of Savings 3.435m 6.87m 10.30m 13.74m 20.61m

Subjective Analysis of ICT Spend across AGMA Authorities - Original Submission

Capital Financing 6% Central Services 4% Employees 33%

Supplies 55%

Premises 2% Transport 0%

ICT Financial Spend Estimated 2011/12 Position 000s 2009/10 spend 82,716 Less Items Ineligible for ICT Collaborative savings Capital Financing -4,998 Central Services -3,429 74,289 Less 2010/11 savings average 7.5% -5,572 2011/12 spend 68,717

ICT Progress to Date

AGMA ICT Strategy & approach had universal approval and sign-in to operating models and bundles
Authority Delivery Clusters defined and agreed around Unification, Shared Operating model or an Outsourcing solution. Shared network & Data Centre Infrastructure agreed between cluster groups, and an accepted model for a GM Cloud ICT service.

A business case for a single converged network established Bundle 1

Establishes a roadmap to an AGMA Public Sector Network.

A business applications strategic approach established Bundle 4

Evaluating Adult Services Opportunities Workshop January 2012. (Personalisation & links with Health) Evaluating Children Services Opportunities. Evaluating Planning Services (IDOX & Limehouse), and Revenue & Benefits (Universal Credit) Opportunities. Evaluating the possible expansion of the Switch project HR & Payroll. Evaluating Shared SAP support and Infrastructure opportunities.

Procurement
Introduced AGMA wide governance around all ICT Procurement. Establishing a business case for a single Hardware PC/end user device e-auction. Evaluating mobile contracts, print services, electronic document record management, telecommunications and Espresso (Schools Children's Management Systems). Heads of Procurement & Greater Manchester IT Managers Workshop January 2012

ICT Future activity 11/12/13

Review of all business applications, starting with the phase 1 high priority areas (right). In line with Bundle 4 Business Applications Strategic Approach. Childrens Services (Education Management, Admissions & SEN, School Management, Case Management & Integrated Systems, Schools Learning Platforms) Adult Services (Case Management, Mental Health, Domiciliary Care, Aids & Adaptations) Revenues (Business Rates, Council Tax, Benefits, Income Management) Finance (General Ledger, Creditors & Debtors, Invoice Payments & Procurement) Environmental Health / Trading Standards Planning & Highways Microsoft Products

Strategy - Bundles 2 (Infrastructure) & 3 (Technical Applications) Review of existing data centres, hardware, licensing, support contracts and contingency arrangements for our major infrastructure items and applications. Projects Implement the AGMA Network (subject to approval) Implement shared application & hosting for e-learning, Web Content & Aids and Adaptations Implement shared SAP for finance and general ledger (cluster) Implementation of a ICT Service Desk (cluster) Implementation of school placements and admissions (cluster) Implementation of a shared library management system (cluster) Shared development of the Single Customer portal & Integrated Case Management tools. (cluster) Applications to improve staff agility and property rationalisation, such as Enterprise 2007',MS Lync. Cluster alliance implementation, Manchester & Salford, Bolton & Wigan, Oldham & Rochdale.

Recommendations
The AGMA Scrutiny Pool are asked to:

Note and support the strategy, vision and governance business case. Note and comment on the bundled approach to the delivery of the overall programme.

Questions
Councillor David Brown Cheshire East Improvement & Efficiency Commission Lead david.brown@cheshireeast.gov.uk

Martin Vickers Improvement & Efficiency Lead Martin.vickers@salford.gov.uk

David Hunter Service Area Champion David.hunter@salford.gov.uk
Christopher Rice - Change Manager AGMA Improvement & Efficiency Programme Chris.rice@trafford.gov.uk