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BARRIERS TO COMMUNICATION

Submitted to : Prof. Manisha Date

Group members :
 Mayur Rahate  Komal Redkar  Prasad Sawant  Shyam Palan  Prashant Dhamal  Vipul Sambhar

What is communication?
y The word communication has been derived from Latin

word COMMUNIS or COMMUNICARE

y Communication means to make difficult things simple

and easy when we talk or write to our receivers, or when we share our thoughts and ideas with others.

BARRIERS TO COMMUNICATION
y The term barrier means hurdle, hindrance or

obstacle.

y Barrier to communication imply hurdles or

obstacles on the way of transmission of message from the sender to the receiver.

y Barrier refers to something non physical that

keeps apart or prevents activity, movement & so on.

message

Sender

Medium

Receiver

Feedback

Time for ACTIVITY

Types of barrier
y Physical & mechanical barriers y Language or Semantic barriers y Socio-psychological barriers y Organisational barriers y Personal barriers

PHYSICAL & MECHANICAL BARRIERS


NOISE
y It is the disruption or interference in communication process y y y y y

anywhere along the way. Noise though of varying degree, disturbs or interferes with communication. Whatever that distracts the receivers attention causes communication breakdown. Noise can be physical & psychological. Physical distractions or disturbances such as loud speakers, gossip etc., draw the attention of the receiver. Psychological noise is related to mental disturbances like ego clash, pre occupied thoughts, hang over, anxiety.

DISTANCE
y Long distances between the sender & the receivers

can also obstruct effective communication

TIME
y Time refers to the reaching of message. If an important

message reaches late it is sure to affect communication.

INFORMATION OVERLOAD
y It refers to excessive transmission of information. Much

more information than what the receiver can process is transmitted to him/her. The receiver cant understand , digest, analyze & act upon information overload that is beyond mental capacity.

MECHANICAL BARRIERS y Outdated machines & equipment may produce excessive noise leading to physical barriers in communication.
y Distraction like background noise, poor lighting., affect

the morale of the employees & also obstruct effective communication.

SEMANTIC OR LANGUAGE BARRIER


Language is our most important and powerful tool of communication and yet it is tricky tool which needs skill in handling.
y SIMPLE LANGUAGE BARRIERSy Same words, different meanings. y Pronunciation. y Depending on persons.

UNCLEAR MESSAGE y Lack of clarity in message makes it badly expressed. poorly chosen & empty word , phrases, inadequate vocabulary, failure to clarify implications etc., are some common faults found. Phrases. (A RED AND A BLUE CARPET) (A RED AND BLUE CARPET) SPECIALISTS LANGUAGE y It is often found that technical personnel & special groups tend to develop a special, peculiar & technical language of their own. It hinders their communication with persons not in their specialty, because of the receivers ignorance of that type of language. FAULTY TRANSLATION y The message that every manager receives from his superiors, peers, subordinates must be translated into language suitable for the respective person( for whom the information is destined).

SOCIO-PSYCHOLOGICAL BARRIERS
y DIFFERENCES IN PERCEPTION- perceptual barriers may

arise due to differences between individuals in the way they perceive, organize & understand their environment. attitudes & opinions which often interfere with communication. If the message is consistent with our attitudes & opinions we receive it favorably.

y DIFFERENCES IN ATTITUDE-people differ with regard to

y INATTENTION- communication has no impact on those who

are unable or unwilling to listen. If people do not pay the required degree of attention to listening & understanding the messages they are supposed to receive. before receiving the complete message. Such premature evaluation prevents effective communication.

y PREMATURE EVALUATION- some people form a judgment

y RESISTANCE TO CHANGE-when new ideas are

being communicated, the listening tools may act as a filter in rejecting new ideas. Thus resistance to change is an important obstacle to effective communication.

y CULTURAL DIFFERENCE- cultural refers to

values, beliefs, norms, attitudes & perceptions of people of different nations or regions. Symbols, words , colors, gestures, language must be carefully selected when senders of information are dealing with people of different nations & regions.

ORGANISATIONAL BARRIERS

y The success or failure of an organization often depends on its

ability to communicate with its members, according to The Communications Department at California State University y Understanding some of the common barriers can improve an organization's ability to communicate.

BARRIERS IN ORGANIZATION
1.

FLAWED STRUCTURE

2. ASSUMPTION 3. OVERDEPENDENCE OF TECHNOLOGY 4. FORGETTING ABOUT NONVERBALS

The most important thing you can do is to be accessible and regularly meet with and talk to your people.

PERSONAL BARRIERS
y BACKGROUND and EXPERIENCE y HEALTH and PHYSICAL y FEELINGS and EMOTIONS y WORD CHOICE. y LACK OF CREDIBILITY y GENDER BARRIERS y LACK OF CONFIDENCE y ATTITUDE OF SUPERIOR

How to overcome barriers


 Proper Encoding & Decoding of message  Understanding of situation  Selection of Medium

Telephone is better than memos Email is better than telephone

Contd..
Feedback Open Mind & Positive attitude Develop Good Listening Skills

Summing it up
The key to the communication process is to have understanding on the part of the receiver. There are many barriers to good communications that must be overcome for communications to be successful.

Summing it up
 Learn to be an active listener as part of

successful communications
 Another important aspect of communication is

to think about what you are saying before you say it


 Todays communications set the tone for

tomorrows relationships.

QUESTIONS