AGGRESSIVE COMMUNICATIO N & ASSERTIVE COMMUNICATIO N

By: Abdul Shadab Chisty Dipankar Panday Madhav Dixit Priyanka Khatri Ranjeeta kumari

WHAT IS ASSERATIVE COMMUNICATION?

Assertive communication consists of sharing wants and needs honestly in a safe manner. This presumes respect for the boundaries of oneself and others, which boundaries include the physical self, possessions, and relationships. It also presumes an interest in the fulfilment of needs and wants through cooperation

A S S E R T IV E N E S S
A sse rti n e ss ca n b e d e fi e d a s: ' h e ve n T a b i i to co m m u n i te o u r th o u g h ts, l ty ca fe e l n g s a n d i e a s, b o th p o si ve a n d i d ti n e g a ti , i a n o p e n a n d h o n e st w a y ve n w h i d o e s n o t a b u se o u r ri h ts o r th e ch g ri h ts o f o th e rs g

A sse rtiv e b e h a v io r in clu d e s : Starting, changing, or ending conversations Sharing feelings, opinions, and experiences with others. Making requests and asking for favors Refusing others' requests if they are too demanding Questioning rules or traditions that don't make sense or don't seem fair Addressing problems or things that bother you Being firm so that your rights are respected Expressing positive emotions Expressing negative emotions

WHAT ARE THE BENEFITS OF BEING ASSERTIVE?

i p ro ve o u r se l -e ste e m , m f se l -co n fi e n ce a n d se n se o f se l . f d f B y m a ki g cl a r o u r n e e d s a n d n e fe e l n g s w i o u t b e i g a g g re ssi o r i th n ve w o rryi g a b o u t u p se tti g o th e rs, n n w e ca n re d u ce stre ss, te n si n a n d o a n xi ty e

WHAT HAPPENS WHEN WE ARE NOT ASSERTIVE?

Through being unassertive we can suffer a loss of self-esteem as the needs of others override our needs. If we do not express our thoughts, feelings and ideas we can lose our sense of who we are. Relationships can also be affected by a lack of openness and poor communication, leading to stress, anxiety and depression.

IF WE AREN'T BEING ASSERTIVE WHAT ARE WE BEING?

When talking about assertiveness, three main types of behaviour are often mentioned: 1.Assertive 2.Aggressive 3.Passive

1.Rambling 2.Letting things slide without comment 3.Beating about the bush - not saying what you mean 4.Apologising inappropriately in a soft, unsteady voice 5.Being unclear; averting gaze 6.Posture - backing off from others, slouching shoulders 7.Wringing hands; winking or laughing when expressing anger 8.Covering mouth with hand 9.Using phrases such as, "If it wouldn't be too much trouble", "...but do whatever you want", "I...er...um..would like...um...you..er...to do..."

CHARACTERISTICS OF PASSIVE BEHAVIOUR

Characteristics of aggressive behaviour

a)Not respecting personal space b)Staring the other person out c)Sarcastic or condescending voice d)Certain gestures (e.g. finger pointing) e)Threats (e.g. "You'd better watch out", "If you don't...") f)Put downs (e.g. "you've got to be kidding", "Don't be so stupid") g)Comments such as "should", "bad", "ought

HOW CAN I BECOME MORE ASSERTIVE? 1. Choose the right time

2. Choose the right place 3. Be direct 4. Say I , not we . 5. Be specific . 6. Use body language to emphasize your words . 7. Confirm your request . 8. Stand up for yourself . 9. Learn to be friendly 10. Express your opinions honestly .

HOW CAN I BECOME MORE ASSERTIVE? 11. Share your experiences and opinions
12. Learn to accept kind words . 13. Maintain eye contact 14. Don t get personal 15. Use I statements 16. State what you want 17. Look for good examples . 18. Start slowly . 19. Reward yourself 20. Don t put yourself down

Assertiveness Chart : Comparing and contrasting Communication Styles

Examples of Assertive Communication "I would like you to read this information I wrote about assertiveness. "Thanks for your suggestion . I'll take that into consideration " "No, I am not busy on Tuesday, but I want to keep it that way." "Could you tell me more information so that I can understand what you are trying to say?" "I will have to get back with you about that." "I think I understand what you are saying, but I am in disagreement." "When is a good time for us to talk about something that has been bothering me?"
Ex amples

EXAMPLES

of Communication Styles : Aggressive , Passive , and Assertive Here is one situation with three possible responses. The goal in the situation is to keep a partner from spending too much money outside the budget. Aggressive : You idiot, I cant believe you bought all that crap. You always mess things up. Youre selfish. Passive : Oh well, it isnt important . (Or doesnt bring the issue up at all) Assertive : I would like to know a good time we could talk about

BIBLIOGRAPHY

http://juandelgadou.blogspot.com/2010/09/presentations-summaries.html http://imprinttrainingcenter.blogspot.com/2011/08/only-healthy-communication-sty http://masayamm.com/2011/02/06/being-assertive-lesson-2/ http://www.leeds.ac.uk/lsmp/healthadvice/assertiveness/assertiveness.htm

THANK YOU !