Training Title: Introduction to Blackberry

Agenda
Introduction Blackberry Services Enterprise Architecture BES Component Blackberry Manager Administartor Blackberry Enterprise Server Logs Adding user in Blackberry Enterprise server Installation of Blackberry Desktop Manager Configuration of Blackberry DM and Device

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Blackberry Introduction
BlackBerry is a leading wireless connectivity solution by RIM (Research in Motion), providing access to a wide range of applications on a variety of devices around the world. It combines handhelds, software and services to keep mobile professionals connected to the people, data and resources that drive their day.

BlackBerry keeps you in-the-loop while youre on the go with push-based technology that automatically delivers email and other data to your wireless handheld. And with the integrated phone*, SMS*, browser and organizer applications, you can easily manage all your information and communications from a single, integrated handheld.

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Blackberry ServicesContd.
Phone: Blackberry devices feature a built-in, high quality phone that supports voice services with optional call waiting, call answer, conference calling and call forwarding. SMS (Short Messaging Service) enables you to easily send and receive short text messages using your Blackberry device without adding email messages to an inbox. Attachment: Blackberry enterprise server allows to send attachment along with Email. Software on the handheld supports viewing of following formats of attachment
Microsoft Word and Excel Microsoft PowerPoint Corel WordPerfect Adobe PDF ASCII documents HTML attachments File types listed above archived in .zip format

Wireless Calendar : With wireless calendar synchronization, your calendar events are exchanged wirelessly and automatically so that your desktop calendar and handheld calendar are synchronized. It allows to accept, decline, initiate, create meeting. Wireless Internet : Blackberry allows to access Internet through Blackberry enterprise server
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Enterprise Architecture

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Corporate Data Access

BlackBerry eases the complexities of wireless networks so that you can focus on creating reliable, usable and cost efficient applications that are independent of particular wireless networks. The key elements of this platform range from the increased application and content abilities of the handheld through to the new Mobile Data Service connectivity feature of the BlackBerry Enterprise Server, all of which provide the necessary technology for more effective mobilization of data.

The BlackBerry platform for corporate data access consists of four key components: BlackBerry Wireless Handheld BlackBerry Enterprise Server with the Mobile Data Service for secure network access to the enterprise BlackBerry Browser for access to wireless web content and services BlackBerry Java Development Environment for custom application development
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As part of the BlackBerry Enterprise Server, the Mobile Data Service provides an optimized platform for mobile applications running on advanced wireless, packet-data networks by providing a secure gateway between the wireless network and corporate intranets and the Internet. The BlackBerry Enterprise Server provides four important functions for enabling wireless applications:
Network Connectivity: As part of BlackBerry Enterprise Server, the Mobile Data Service provides standard HTTP and TCP/IP connections from the handhelds to corporate intranets or the Internet. BlackBerry Enterprise Server maintains information about all BlackBerry users in the enterprise. Push support: With the BlackBerry solution, users handhelds remain continuously connected to the wireless network. Data can be sent without users having to request it explicitly.

Mobile Data Service-Enterprise Server

Data transcoding: With the Mobile Data Service, you can write plug-in transcoders to perform custom filtering that delivers content to the handhelds in the most efficient and appropriate format. Encryption: Provides a secure, private connection between the enterprise and the handheld using Triple DES symmetric key encryption.

BlackBerry Enterprise Server also works with existing corporate data stores and enterprise applications, such as CRM, ERP, business intelligence and document management systems, allowing organizations to extend this information wirelessly.
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Blackberry PUSH Applications

Push applications enable you to send new web content and alerts to specific users. Users do not have to request or download the data because the push application delivers the information as it becomes available. There are two types of push applications: 1) Browser PUSH Application 2) Client/Server PUSH Application

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BlackBerry Enterprise Solution Platform

Mobilize Email, Applications, Voice Desktop (email/PIM) Real Time Collaboration

IBM Lotus NotesMicrosoftExchange Novell GroupWise

IBM Lotus Sametime

Connections

Quickr

Intranet/Web Services

Voice Systems

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Blackberry Components
BES consists of a set of Windows services that carry out the basic operations of the system. These Windows Services can include (additional services may be (Installed depending on configuration): BlackBerry Alert BlackBerry Attachment Service Retrieves and converts attachments to a format specific for BlackBerry device For documents with file extensions .doc, .xls, .ppt, .pdf, .wpd, and .txt, the Attachment Service renders the content into the Universal Content Stream format for viewing on the device. BlackBerry Controller Monitors the status of the BlackBerry services. Services are started if failed or stopped up to ten times in a row. BlackBerry Database Consistency Service BlackBerry Dispatcher All communication between the BlackBerry components passes through this service

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Blackberry Components
BlackBerry MDS Connection Service Services push requests from intranet applications BlackBerry Policy Service Pushes wireless IT policies to devices Performs new Encryption Key Generation Sets command for device locks and remote wipe BlackBerry Router Routes all data to wireless device Link between BES (can be installed on same server) and SRP host BlackBerry Synchronization Service

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BlackBerry Manager Administration

IT Policies User Groups List Role Based Administration

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BlackBerry Manager Administration IT Policies

Over 170 Policies Policy/Regulatory Compliance
Disable Cut/Copy/Paste

Disable Forwarding Between Services Disable Alternate Or Un-Audited Communications PIN to PIN, SMS, BlackBerry Internet Service

Device Security
Force Content Protection Disable Persisted Plaintext Enforce Password Rules

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BlackBerry Manager Administration IT Policies

Policy Groups Device-Only Items Common Policy Group Memory Cleaner Policy

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BlackBerry Manager Administration IT Policies

Allow Outgoing Call When Locked
Specifies whether users can place calls when the device is securely locked

Disable Forwarding Between Services

Prevents the user from forwarding or replying to a message via adifferent BlackBerry Enterprise Server (BES) than the one that delivered

Confirm On Send
Requires users to confirm before sending an email, PIN, SMS, or MMS message

Disable IP Modem
Disables the IP modem feature on applicable devices

Disable JavaScript in Browser

Disables execution of JavaScript scripts in the browser..

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BlackBerry Manager Administration

IT Policies User Groups List Role Based Administration

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BlackBerry Manager Administration User Groups List

Create groups to manage users Easy way to manage large installations Apply several settings for each group
Redirection Filters Security IT Policies PIM Sync Enterprise Service Policy Access Control

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BlackBerry Manager Administration

IT Policies User Groups List Role Based Administration

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BlackBerry Manager Administration Role Based Administration

All roles are pre-defined
You cannot modify the roles That feature will be in a future release

You assign either trusted Microsoft Windows users or groups, or SQL logins to each role
If you already manage your organization using Windows groups, assign those groups to the administrative roles so role membership is managed through the group

When you start the BlackBerry Manager, it checks your authentication credentials, determines your administrative role, and then displays a list of the tasks that you can complete

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BlackBerry Manager Administration Role Based Administration

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Agenda
BlackBerry Manager Administration BlackBerry Enterprise Server Logs

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BlackBerry Manager Administration Role Based Administration

All roles are pre-defined
You cannot modify the roles That feature will be in a future release

You assign either trusted Microsoft Windows users or groups, or SQL logins to each role
If you already manage your organization using Windows groups, assign those groups to the administrative roles so role membership is managed through the group

When you start the BlackBerry Manager, it checks your authentication credentials, determines your administrative role, and then displays a list of the tasks that you can complete

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BlackBerry Enterprise Server Logs Log Files 101

When to use logs? Use the logs for more than just finding out what went wrong What is logged? Everything! (or just about ) Sometimes you have to know what you are looking for (i.e., troubled user, narrow down issue according to component and relevant log) Why use the log files? An easily accessible information repository Be proactive and recognize a potential issue Understand activity that happens on the server Where are the logs stored? Program Files/Research In Motion/BlackBerry Enterprise Server/Logs Location editable via BlackBerry Server Configuration

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BlackBerry Enterprise Server Logs Log Files 101

Logs for: Alerts Attachment Service, Dispatcher, Router, Controller Mailbox Agent, Manager, Policy Service, Synchronization Service, GroupWise Connectors Logs are stored by date Plan on routine maintenance depending on your deployment

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BlackBerry Enterprise Server Logs Log Entry Format

Event ID Date/Time Thread Description [30068] (04/13 00:03:06):{0x680} User auser@xyzcorp.com starting up ... Event ID indicates the severity of the debug log entry [1####] = Error condition(Always Logged) [2####] = Warning [3####] = Informational [4####] = Debug [5####] = Other(Always Logged) Thread ID identifies the application thread that is performing the particular operation Description outlines the detail of the work being

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BlackBerry Enterprise Server Logs Error Entries to Look For Important Log Entries to become familiar with: SRP Connectivity Issues Mail Server Connectivity Issues Memory Dumps/Exceptions User Configuration Issues Delayed Mail Delivery

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Adding user in Blackberry Enterprise server

Open Blackberry server (SVAAEXBES01) and then open Blackberry Manager from Start programs.

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Adding user in Blackberry Enterprise server

Now click on Server name and users tab.

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Adding user in Blackberry Enterprise server

Click on Add Users and type the name of use in dialoge box.

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Adding user in Blackberry Enterprise server

Select the user and click OK to add.

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Adding user in Blackberry Enterprise server

Now Right click on users name and click on Set Activation Password.

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Adding user in Blackberry Enterprise server

Set the password as (qwerty) and confirm password and click OK.

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Installation of Blackberry Desktop Manager

Login on the users laptop or desktop with Admin account. Open the dump of the software of Blackberry Desktop Manager 4.7 and unzip the DM on users C drive. Follow these steps to install the software on yours system Step 1:- Double Click on the set-up of the software

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Installation of Blackberry Desktop Manager

Step 2:- Select the Country United Kingdom and click on Next

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Installation of Blackberry Desktop Manager

Step 3:- Accept the license agreement and click on next.

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Installation of Blackberry Desktop Manager

Step 4:- Leave the Customer information as it is and click on next.

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Installation of Blackberry Desktop Manager

Step 4:- Select the Typical and click on next .

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Installation of Blackberry Desktop Manager

Step 4:- Select Integrate with a work email account and click on next .

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Installation of Blackberry Desktop Manager

Step 4:- Select Microsoft Exchange and click on next

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Installation of Blackberry Desktop Manager

Step 4:- Select Redirect messages using the Blackberry Enterprise Server

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Installation of Blackberry Desktop Manager

Step 4:- Select the check box and click on next .

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Installation of Blackberry Desktop Manager

Step 4:- Click on Finish. .

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Installation of Blackberry Desktop Manager

Step 4:- Click on Yes to restart the system.

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Agenda
Configuration of Blackberry Device. Configuration of Blackberry desktop Manager.

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Configuration of Blackberry Device

Insert SIM Card, Memory Card and Battery on the Blackberry Device. If it asks for the Pin Code, enter 0000 as the Pin Code. Select the icon shown as BB (Six Blocks) and named as Applications, this will show you complete list of icons. Press the option button and click on the Advance option. Click on the Enterprise Activation option and put the User Name= Internet address (pawan.tiwari@fly.virgin.com) Password= qwerty Click on the Blackberry Button and SAVE it. In the advance option, Click on the SIM card button and DISABLE the PIN Click on the Email (it will open the email of the users) Click on the Blackberry button and select the Option- general option select the keep messages forever. Click on the Email click on the options-Email Reconciliation- Handheld Mailbox. Click on the Blackberry button, Select the setup option and again click on the blackberry button and click on the hide setup.

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Agenda
Configuration of Blackberry Device. Configuration of Blackberry desktop Manager.

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Installation of Blackberry Desktop Manager

Now open the laptop of the user with the users login details.

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Installation of Blackberry Desktop Manager

Connect the users Blackberry with the Laptop. Then it will ask for the password of the Blackberry device. Enter virgin as the password.

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Installation of Blackberry Desktop Manager

Now your blackberry device connected with your desktop manager software. It will show connected at the bottom of the screen.

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Installation of Blackberry Desktop Manager

Click on Email setting. Click on General tab and click on Forward Incoming messages to my device.

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Installation of Blackberry Desktop Manager

Now click on the Filter tab and click on both check box.

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Installation of Blackberry Desktop Manager

Now click on the Synchronize tab Check both the box (Reconcile messages and Synchronize organizer data)

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Installation of Blackberry Desktop Manager

Click on the configuration tab and click on Configure tab.

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Installation of Blackberry Desktop Manager

Check Calendar and Address book should be uncheck.

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Installation of Blackberry Desktop Manager

Click on Backup and restore button and check the option of Backup of my device automatically Every 7 days.

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Installation of Blackberry Desktop Manager

Now Blackberry Desktop Manager has been installed.

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Thank You

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