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Overview
What is job analysis? How can you use this tool in your organization? Methods of job analysis How it works Real world example An exercise Summary
Overview
What is job analysis? How can you use this tool in your organization? Methods of job analysis How it works Real world example An exercise Summary
Recruiting
Selection
Job Analysis
Job Description
Compensate
Performance Appraisal
Job Specifications
Career Development
Experience, training, and skills Supervision and promotion patterns Products/services completed
Useful when job is fairly routine Workers may not perform to expectations
Group
Employees are interviewed simultaneously Group conflict may cause this method to be ineffective
Involves 4 steps
How It Works
Conducting the job analysis
Know the purpose Gather Information about jobs to be analyzed
Books Charts Trade union literature Government agency literature
How It Works
Conducting the job analysis (ctnd.)
Choose an efficient method of collecting information Gather information from employee/supervisor about the job Draft a job description Obtain supervisor approval
Copying
Comparing
5. Persuading
6. Speaking 7. Serving
5. Tending
6. Feeding 7. Handling
*U.S. Department of Labor, Dictionary of Occupational Titles, 4th ed. Revised (Washington, D.C.: Government Printing Office, 1991), p.xix.
8. Helping
An Exercise
Bruce Spuhler, customer service manager at BGS Sports, wants to conduct a job analysis on how his employees interact with customers and other employees. What steps should Bruce take to implement a successful job analysis, and what method should he use to analyze his employees?
An Exercise
Possible Answer:
1. Determine the Purpose- to reinforce good behavior among employees and provide better customer service 2. Gather as much information as possible about retail and customer service, including past experiences with customers
An Exercise
3. Choose best method of job analysis -Critical Incident Technique -This would allow Bruce to discuss with his employees past incidents and whether they were effective or not -Assign values of effectiveness 4. Gather information from workers and other managers about the job
An Exercise
5. Draft a behavioral job description 6. Identify areas that need improvement, and implement training programs to improve those areas
Summary
Job analysis is an effective approach to gathering information about jobs There are 6 popular techniques to conducting job analyses Job analysis is directly related to nearly every function of Human Resource departments in organizations
References
Cascio, Wayne F. Managing Human Resources. New York: McGraw-Hill, Inc., 1992.
DeCenzo, David A. and Stephen P. Robbins. Human Resource Management. New York: John Wiley & Sons, 1999. Gomez-Mejia, Luis R. and David B. Balkin. Managing Human Resources. Upper Saddle River: Prentice- Hall, Inc., 2001. U.S. Department of Labor. Dictionary of Occupational Titles, 4th ed. Revised (Washington, D.C.: Government Printing Office, 1991), p. xix.