Presentation on Customer Service and Clearing Department of Citizen Bank International Ltd.

Presented by:Lok Bijaya Pokharel Exam roll no.4510

Objective Placement Duration Vision

of organization Mission of organization Analysis of activities done Lesson learnt Recommendation/conclusion

Objectives of internship
To

learn the organizational norms, working culture of the bank. Apply the theory knowledge about marketing in the practical field. To analyze, compare and find deviation between the theory we learned and their application in practical field. To fulfill the partial examination of B.B.A 8th semester under Tribhuwan University.

Placement/Duration
Placed

in Citizens Bank International ltd. Maitidevi branch Setopul, kathmandu Served for total eight weeks . First four weeks in costumer service and rest of four weeks in clearing department
Department/week1 s CSD Clearing 2 3 4 5 6 7 8

Introduction to organization
Established

in 2007 Registered as public limited company Authorized capital of the bank is NPR 2 billion Paid up capital of the bank is NPR 2 billion. Currently providing service from its 32 branches

Vision and mission of organization

Vision

To be the leading bank known for its services excellence in the region.
Mission

To be the trustworthy partner for the progress of its clients

Analysis of activities done/ problem solved

Making

and receiving telephone calls to the customer Account opening Filling of forms and attaching required documents to the account form Filling KYC form for each of the accounts opened

Contd..
Filing

of those account forms in the designated folder Printing and issuing of cheque book Issuing of ATM cards and providing statement of accounts

Contd..
Receiving

the cheques from the customer for collection. The cheques can be of same banks or of different bank. The signature/s account number/s is verified during the accepting.

Process to open an account

Submit

required documents to authority. Inspection and verification of documents by authority. Account opened and maintained.

Conclusion
A

real partner for progress of its clients because it seeks customer satisfaction in priority. It not only focuses on acquiring customers but also retain the venerable customers It has been able to address the changing preference of the customer

Contd..
Its

commitment towards customer service is not only confined to words or paper but it has proved those commitments

Lessions learnt
The

difference between the learning and practice has a great impact in real working situation. The most important thing in the life is time and is out of our control. Banking is not confined with deposit and withdraw but it is also customer relationship management approach.

Recommendations
My recommendations to organization are
Physical

facility expansion. Locker facility and gold loan service. Power backup management.

Thank you